Block 64 Security FAQ

ID

AIS-01.2

Question Text

Do you use an automated source code analysis tool to detect security defects in code prior to production?

Answer

No

Notes

AIS-01.5

(SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?

Yes

We review against the OWASP model which identifies security vulnerabilities so they can be adequately addressed.

AIS-02.1

Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?

Yes

Customers must sign a contractual agreement outlining the identified security, contractual and regulatory requirements.

AIS-03.1

Does your data management policies and procedures require audits to verify data input and output integrity routines?

Yes

Our policies for data retention and data destruction are reviewed annually.

ID

AAC-02.1

Question Text

Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?

Answer

No

Notes

Block 64 is SOC 2 Type II certified by an accredited third party auditor. Report is available to customers and partners by request to privacy@block64.com.

AAC-02.2

Do you conduct network penetration tests of your cloud service infrastructure at least annually?

Yes

Network penetration tests are performed annually and corresponding reports are produced.

AAC-02.3

Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?

Yes

Penetration tests are performed annually.

AAC-03.1

Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements?

Yes

We review the regulatory landscape on a quarterly basis and make changes to our internal policies & documentation as a result.

ID

BCR-02.1

Question Text

Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?

Answer

Yes

Notes

We have a business continuity policy in effect that is reviewed annually.

BCR-10.1

Are policies and procedures established and made available for all personnel to adequately support services operations’ roles?

Yes

We have policies and procedures shared via SharePoint which all personnel/employees have access to.

BCR-11.1

Do you have technical capabilities to enforce tenant data retention policies?

Yes

We enforce our own data retention policy and upon request, can enforce tenant data retention policies.

BCR-11.3

Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?

Yes

BCR-11.7

Do you test your backup or redundancy mechanisms at least annually?

Yes

We test backups and assess data retention policies annually.

ID

CCC-04.1

Question Text

Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?

Answer

Yes

Notes

We use Microsoft Intune to appropriately restrict and monitor the installation of any unauthorized software onto our systems.

ID

DSI-03.1

Question Text

Do you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?

Answer

N/A

Notes

At Block 64 we do use TLS 1.2 protocol when it comes to encryption but e-commerce doesn’t apply to us.

DSI-03.2

Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?

N/A

At Block 64 we do use TLS 1.2 protocol when it comes to encryption but e-commerce doesn’t apply to us.

DSI-05.1

Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments?

No

Data is replicated in non-production for testing and to ensure QA

DSI-07.1

Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data?

Yes

We do, upon customer request, support secure deletion of any and all archived or backed-up data.

DSI-07.2

Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?

Yes

ID

DCS-01.2

Question Text

Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership?

Answer

Yes

Notes

DCS-02.1

Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems?

Yes

DCS-09.1

Do you restrict physical access to information assets and functions by users and support personnel?

Yes

ID

EKM-02.1

Question Text

Do you have a capability to allow creation of unique encryption keys per tenant?

Answer

No

Notes

At this time we do not have unique encryption key per tenant. However, we do have a unique encryption key per different service.

EKM-03.1

Do you encrypt tenant data at rest (on disk/storage) within your environment?

Yes

Block 64 supports disk Encryption via a key management service used for at-rest data

ID

GRM-01.1

Question Text

Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?

Answer

Yes

Notes

GRM-06.1

Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)?

Yes

Block 64 is SOC 2 Type II certified by an accredited third party auditor. Report is available to customers and partners by request to privacy@block64.com.

GRM-07.1

Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures?

Yes

GRM-09.1

Do you notify your tenants when you make material changes to your information security and/or privacy policies?

Yes

GRM-09.2

Do you perform, at minimum, annual reviews to your privacy and security policies?

Yes

Block 64 is SOC 2 Type II certified by an accredited third party auditor on a semi-annual basis.

ID

HRS-01.1

Question Text

Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets?

Answer

Yes

Notes

HRS-02.1

Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?

Yes

HRS-03.1

Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies?

Yes

HRS-04.1

Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination?

Yes

HRS-09.5

Are personnel trained and provided with awareness programs at least once a year?

Yes

We have a Cyber Security Awareness Presentation with follow up questions to ensure information retention.

ID

IAM-01.1

Question Text

Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?

Answer

Yes

Notes

Firewall Management Procedures documenting restriction, logging and monitoring access to the information security systems are used and reviewed annually.

IAM-01.2

Do you monitor and log privileged access (e.g., administrator level) to information security management systems?

Yes

Privileged access to information security management systems is covered in our Firewall Management Procedures document.

IAM-02.1

Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?

Yes

IAM-04.1

Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?

Yes

IAM-06.1

Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only?

Yes

Yes, our Access Control Policy covers all controls that are in place to prevent unauthorized access.

IAM-08.1

Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege?

Yes

Yes, our Access Control Policy covers all controls that are in place to prevent unauthorized access.

IAM-10.1

Do you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function?

Yes

IAM-11.1

Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?

Yes

User access is adjusted appropriately upon the change in status of employees, contractors, customers, business partners, and third parties.

ID

IVS-01.1

Question Text

Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?

Answer

No

Notes

IVS-01.2

Is physical and logical user access to audit logs restricted to authorized personnel?

Yes

IVS-01.5

Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?

No

IVS-03.1

Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?

N/A

We are currently using AWS and Azure for time sync.

IVS-07.1

Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?

No

IVS-08.1

For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?

No

We do not provide customers with access to test environments at this time.

IVS-08.3

Do you logically and physically segregate production and non-production environments?

Yes

We have development, staging, UAT and production environments

IVS-09.1

Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?

Yes

Yes, and we have Firewall Management Procedures to help maintain security requirements.

IVS-11.1

Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?

Yes

We appropriately restrict personnel access to management functions or administrative consoles based on rule of least privilege. This is addressed in our Access Control Policy.

IVS-12.1

Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?

Yes

IVS-12.2

Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?

Yes

IVS-12.3

Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?

Yes

ID

IPY-01.1

Question Text

Do you publish a list of all APIs available in the service and indicate which are standard and which are customized?

Answer

No

Notes

ID

MOS-03.1

Question Text

Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?

Answer

N/A

Notes

ID

SEF-02.1

Question Text

Do you have a documented security incident response plan?

Answer

Yes

Notes

SEF-02.4

Have you tested your security incident response plans in the last year?

No

We have yet to test our CIRP but we plan on testing in the near future.

SEF-03.1

Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner?

Yes

Employees must read the Employee Handbook and Code of Conduct. Partners & customers must read and accept EULA & Terms of Use.

SEF-03.2

Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations?

Yes

We have various designated email addresses to ensure proper and efficient flow of information.

SEF-04.4

Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas?

Yes

ID

STA-02.1

Question Text

Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?

Answer

Yes

Notes

Our security incident information is readily available and can be found at: status.block64.com

STA-03.1

Do you collect capacity and use data for all relevant components of your cloud service offering?

Yes

STA-05.1

Is there a process for reporting security, confidentiality, integrity, and availability failures, incidents, concerns, and other complaints?

Yes

Email compliance@block64.com to report any such issues.

STA-05.4

Do third-party agreements include provision for the security and protection of information and assets?

Yes

STA-05.5

Do you have the capability to recover data for a specific customer in the case of a failure or data loss?

Yes

We regularly perform test restores to ensure data can be recovered from backup media.

STA-07.4

Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?

Yes

Visibility and reporting of our SLA performance can be found on our status page: status.block64.com

STA-09.1

Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met?

No

Currently, we don’t mandate information security reviews or audits of third party providers, but we do closely review their updates.

ID

TVM-01.1

Question Text

Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components?

Answer

Yes

Notes

In regards to anti-malware programs that connect to our cloud service offerings, we are using Microsoft Intune to maintain updates to Windows defender.

TVM-02.5

Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems?

Yes

Using Microsoft Intune we do have the capability to patch vulnerabilities.

TVM-03.1

Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?

Yes

Not applicable because we currently don’t use mobile code.