Last updated: March 7, 2022
Block 64 Corporation (“Block 64”) respects the privacy of all users (“Customer”, collectively “Customers”) and is committed to protecting it by complying with this policy (the “Policy”). When a Customer engages with Block 64, the Customer consents to the collection, transfer, storage, and processing of its information as described in this Policy.
This Policy describes:
- The types of information Block 64 may collect or that our Customers may provide when it uses Block 64 software and services, including but not limited to Block 64 for Windows, BlockBox, SlingShot, Combine (collectively “Software and Services”).
- Block 64’s practices for collecting, using, maintaining, protecting, and disclosing that information.
Block 64 will only use the Customer’s information in accordance with this Policy unless otherwise required by applicable law. Block 64 will take steps to ensure that the information it collects about the Customer is adequate, relevant, not excessive, and used for the purpose intended.
The Policy defines personal information as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person (“Personal Information”.) The Policy applies to all information the Company collects.
Please read the Policy carefully to understand Block 64’s practices for collecting, processing, and storing Customer information. By using the Software and Services, the Customer indicates that they understand, accept, and consent to the practices described in the Policy. Please note that the Policy may change from time to time. If at anytime a Customer wishes to withdraw consent to this Policy, they may do so by emailing email@example.com
How Customer Information is Collected
The Company collects information about Customers through:
- Direct interactions where the Customer provides information to Block 64: For example, by filling in forms, questionnaires or corresponding with Block 64 employees by email, phone and video conference.
- Automated technologies or system interactions: For example, when the Customer uses the Software and Services, for example, software installation and usage details, IT hardware installation and usage details and other information about the Customer’s network connected IT assets.
The types of information Block 64 collects include:
Personal information that Block 64 can reasonably use to identify the Customer directly or indirectly. The personal information collected by Block 64 pertaining to users of the Customer’s network is limited to the information available in the Customer’s Microsoft M365 tenant and/or Active Directory domain controller and is further limited to:
- Domain name, username, name and email address.
Non-personal information is information that does not directly or indirectly identify a specific individual. Non-personal information collect by Block 64 includes the following:
- Software and Application Information. What software (and versions) are installed; how the software is configured; when the software was installed; who has access to the software; how the software is performing; frequency of software application use; what features and modules are turned on or off in software applications; device personalization and preference settings; and application usage patterns;
- Demographic information, or statistical or aggregated information. Block 64 may derive non-personal statistical or aggregated data from personal information. For example, the Company may aggregate personal information to calculate the percentage of users accessing a software application feature;
- Technical Information. The device types you operate, time zone setting, and hardware or data storage details recorded at the operating system level of endpoint devices;
- Usage details. Details of the Customer’s access to and use of software including location data, logs, and other communication data; including software dependencies and network traversal patterns; and
- Hardware and Device information. Block 64 may collect information about the Customer’s hardware and internet connection, including the device’s unique device identifier, IP address, operating system, browser type and network information
Block 64 may maintain the Non-personal information it collects or associate it with personal information that the Customer provides.
How Customer Information is Used
Block 64 uses information it collects about the Customer to provide Software and Services including:
- IT asset management;
- Cloud enablement and migration;
- Server optimization;
- Improve cyber and data security;
- Software compliance analysis;
- Software support and renewal management;
- To fulfill any other purposes for which the Customer provided it or that the Company described when the information was collected;
- To carry out the Company’s obligations and enforce its rights in any contracts with the Customer, including for billing and collection or to comply with legal requirements;
- For any other purpose with the Customer’s consent.
IT usage information that Block 64 collects helps it to improve the Software and Services and to deliver a better and more customized experience, including by enabling it to:
- Estimate usage patterns;
- To improve the Software and Services, or Customer relationships and experiences;
- To measure or understand the effectiveness of the Software and Services the Company provides to the Customer and others;
- Store information about the Customer’s preferences, allowing it to customize the Software and Services according to the Customer’s needs.
- Improve software performance usability.
- Identify new feature requirements.
Disclosure of Customer Information
Block 64 may disclose the Customer’s information to third parties for the following reasons:
- Where disclosure is required for the delivery of Services to the Customer
- Where disclosure is explicitly requested in writing by the Customer
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request, according to applicable law.
- To enforce the Company’s rights arising from any contracts between the Company and the Customer, and for billing and collection.
- If the Company believes disclosure is necessary or appropriate to protect the rights, property, or safety of its customers, or others.
Transferring and Storage of Customer Information
Block 64 transfers and stores information it has collected from the Customer’s network to Block 64’s data processing center by encrypted secure sockets layer (“SSL”) data link. As a result, Block 64 may transfer the Customer’s information to other countries with different privacy laws than where the Customer is located. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to the Customer’s information. Block 64 stores Customer information in an encrypted state in a Block 64 subservice data center provider in closest geographic proximity, or alternatively, in the data center region selected by the Customer during installation of Block 64 software. When a Customer installs Block 64 software, the Customer must consent to this transfer, storage, and processing of its Information.
Choices About How Block 64 Transfers Customer Information
The Customer may opt out of the transfer of its Information by adjusting a configuration setting in the Block 64 appliance allowing the Customer to ensure all information is stored behind its own firewall. If the Customer would like to make use of this setting, please connect with our support team at https://support.block64.com for documentation and/or assistance.
The security of Customer information is very important Block 64. Block 64 uses physical, electronic, and administrative measures designed to secure Customer information from accidental loss and from unauthorized access, use, alteration, and disclosure. Block 64 stores all information provided to it by the Customer behind firewalls on Block 64 controlled secure servers. For greater clarity, all credential or other personal information will be encrypted using data encryption technology prior to being stored.
Except as otherwise required by applicable law or regulation, Block 64 will only retain the Customer’s Personal Information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances, Block 64 may anonymize or aggregate the Customer’s Non-personal information so that it can no longer be associated with the Customer. Block 64 reserves the right to use such anonymous and de-identified, Non-personal Information for any legitimate business purpose without further notice to the Customer with the Customer’s consent.
Accessing and Correcting Personal Information
The Customer has the right to request access to and to correct the personal information that Block 64 holds about the Customer.
If the Customer wants to review, verify, correct, or withdraw consent to the use of its personal information the Customer may email firstname.lastname@example.org to request access to, correct, or delete any personal information that it has provided to Block 64.
Block 64 may request specific information from the Customer to help Block 64 confirm the Customer’s identity and its right to access, and to provide the Customer with the personal information Block 64 holds about the Customer in order to make any requested changes.
Withdrawing Customer Consent
Where the Customer has provided its consent to the collection, use, and transfer of its Personal and Non-personal Information, the Customer may withdraw its consent at any time, for any reason. To withdraw consent please email email@example.com. Please note that if the Customer withdraws consent the Company may not be able to provide the Customer with the Software and Services under contract. Block 64 will explain the impact to the Customer at that time to inform the Customer’s decision regarding consent.
Changes to Block 64’s Policy
Block 64 may update the Policy from time to time. It is Block 64’s policy to post any changes made to the Policy on this page. If the Company makes material changes to how the Company treats Customer’s personal information, the Company will notify all existing Customers of the change and how it may effect them, and how they may withdraw consent..
Block 64 includes the date the Policy was last revised at the top of the page. The Customer is responsible for ensuring Block 64 has its up-to-date, active, and deliverable email address, and for periodically visiting this page for any changes.
Contact Information and Challenging Compliance
Block 64 has procedures in place to receive and respond to inquiries about its handling of personal information, our compliance with the Policy, and with applicable privacy laws, and welcomes Customer questions, comments, and requests regarding the Policy and our privacy practices.
Please contact us at: firstname.lastname@example.org
Block 64 welcomes Customer questions, comments and requests regarding the Policy and our privacy practices.